FAQ
Got Questions? We’ve Got Answers!
SHIPPING
My order has just been sent; how do I edit my address?
Once an order is placed, we process it quickly. If you need to change your address, email us at syaaythelabel@gmail.com, and we’ll do our best to update it before your parcel is dispatched.
How long will my order take to arrive?
Orders typically arrive within 2-8 business days for standard shipping and 1-4 business days for express shipping within Australia. You will receive a confirmation email with a tracking link once your order has been shipped.
How much is shipping?
- Australia Standard Shipping: $10
- Australia Express Shipping: $15
- International Shipping is not offered at this time.
Do you ship internationally?
At this time, we do not offer international shipping. We are focused on serving our Australian customers and ensuring the best possible shipping experience.
ORDERS & PAYMENTS
How can I check my order?
Simply log into your Account to check your order status. If you have any questions, feel free to email us at syaaythelabel@gmail.com.
What is your return policy?
If an order you’ve placed on syaay.com.au arrives incomplete, damaged, or is lost, please contact us within 7 days at syaaythelabel@gmail.com, and we’ll assist you.
When will my credit card be charged?
Your credit card will be charged immediately upon placing your order.
PRODUCTS
What makes SYAAY belts unique?
SYAAY belts are crafted from 100% premium Brazilian leather and feature a reversible design, offering two color options in one. With gold and silver buckle choices, they provide timeless versatility for any outfit.
How does the reversible feature work?
Our belts are designed with a seamless dual-sided leather finish, allowing you to switch between Noir & Chestnut or Noir & Oyster with a simple flip of the buckle. This ensures effortless styling and maximum versatility in one luxurious accessory.
What sizes do SYAAY belts come in?
We offer two sizes:
- S/M fits size 4-10
- M/L fits size 10-14
The belts also feature multiple holes for a customised, adjustable fit.
What materials are used in SYAAY belts?
Each belt is crafted from full-grain Brazilian leather, known for its durability, softness, and premium feel. Our buckles are made from high-quality gold or silver-toned hardware, ensuring a polished and long-lasting finish.
How do I care for my leather belt?
To maintain the beauty of your SYAAY belt:
- Store it in a cool, dry place away from direct sunlight.
- Use a leather conditioner occasionally to maintain suppleness.
- Avoid water exposure—if wet, let it air dry naturally.
Do SYAAY belts come in a gift box?
Yes! Each belt comes in a beautifully designed luxury gift box and with dust bag, making it the perfect present for someone special—or for yourself.